Terms and Conditions

Effective Date: 8/2025
Business Name: Cocoa Forte

Website: www.cocoaforte.com

Welcome to Cocoa Forte. By using this website, placing an order, or booking our dessert truck for an event, you agree to the following Terms and Conditions. Please read them carefully, as they outline your rights, responsibilities, and expectations when working with us.

1. Booking & Payment Policy

All event bookings require full payment at the time of reservation to secure the selected date. Once payment is received, you will receive a confirmation email with event details. Pricing and availability are subject to change until payment is completed and acknowledged by our team.

2. Cancellation & Rescheduling Policy

Cancellations made more than fourteen (14) days prior to the scheduled event are eligible for a thirty percent (30%) refund. Cancellations made within fourteen (14) days of the event are non-refundable. Clients who wish to reschedule may do so only if a new event date is confirmed within ninety (90) calendar days of the original date. Rescheduling is subject to availability and will be treated as a credit toward the new event. If a new date is not secured within the 90-day window, all funds will be forfeited.

3. Event Requirements

Clients must ensure that a suitable legal parking space is available for the dessert truck, with a minimum clearance of 25 feet. Any required permits or venue access must be arranged in advance by the client. Final details such as the date, time, location, guest count, and a designated point of contact must be submitted at least ten (30) days prior to the event. Cocoa Forte is not responsible for service delays or cancellations due to incomplete information or lack of access.

4. Weather Policy

Cocoa Forte operates in a variety of weather conditions, including light rain or heat. However, in the event of severe weather or unsafe operating conditions—such as hurricanes, flooding, or strong winds—we reserve the right to reschedule the event. Clients will be offered an opportunity to rebook within ninety (90) days, pending availability.

5. Food Allergens

Our products are prepared in a facility that may contain milk, eggs, soy, wheat, peanuts, and tree nuts. While we take every precaution, guests with food allergies consume our products at their own risk. It is the client’s responsibility to notify guests accordingly.

6. Leftovers & Food Handling

Any leftover desserts from pre-paid event will be packaged and provided to the client. Cocoa Forte is not responsible for the storage, refrigeration, or handling of these items once the event concludes. It is up to the client to safely transport and manage any remaining items.

7. Damage & Liability

Clients are fully responsible for any damage caused to the Cocoa Forte truck or equipment as a result of guest behavior, venue hazards, or environmental factors not disclosed in advance. Any such damage may result in additional charges to cover repair or replacement.

8. Non-Circumvention

Clients agree not to directly contract with any Cocoa Forte staff, subcontractors, or affiliated partners for similar services for a period of twenty-four (24) months following the date of the event, unless written consent is provided by Cocoa Forte. This clause protects the integrity of our vendor relationships and curated service model.

9. Media Release

Cocoa Forte may take photographs or video footage during events for promotional purposes. By booking with us, you grant permission for the use of these images on our website, social media, and marketing materials. If you wish to opt out of this clause, you must notify us in writing prior to your event date.

10. Website Use & Intellectual Property

All content found on this website, including images, menus, branding, and written content, is the intellectual property of Cocoa Forte. No part of the site may be copied, modified, or distributed without prior written consent.

11. Limitation of Liability

Cocoa Forte shall not be held liable for lost revenue, event disruptions, or guest dissatisfaction resulting from incomplete information, force majeure, or circumstances outside of our control. Total liability shall not exceed the amount paid by the client for the booking in question.

12. Governing Law

These Terms and Conditions shall be governed by the laws of the State of North Carolina. Any disputes arising under or related to these terms shall be resolved in a North Carolina court of competent jurisdiction.

13. Contact Information

For questions, concerns, or requests regarding these Terms and Conditions, please contact our team at Support@Nikola-Network.com or by phone at 984-733-4513.